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Email on Apple devices (and Outlook)

Summary

An SSL Certificate is a file issued by a trusted third party that verifies you have connected to a legitimate server and not an imposter trying to steal your data. When an SSL connection is made with a server, the server provides the certificate to the computer connecting to it. The computer then analyzes the certificate to verify the identity of the server.

All SSL certificates eventually expire and must be reissued. When this happens, your computer or email application may not recognize the new one. In some cases, you'll be prompted to approve the certificate manually or cancel the connection; in others, it simply won't connect.

Each email application handles this a bit differently, so we'll show you how to accept the new SSL in your application.

  • Verify the Certificate in Mac Mail (OSX) on a Mac laptop, Imac or MacPro
  • Trust the Certificate in iOS on an iPhone or iPad
  • Reinstall the Certificate in Outlook

Verify the Certificate in Mac Mail (OSX) on a Mac laptop, iMac or MacPro

"The identity of "mail.example.com" cannot be verified." If you're receiving this or a similar error in Mac Mail, follow these steps:

  1. When you get the error message click Show Certificatemac-mail-verify-certificate.png#asset:551

    The show image button.

  2. Check the box to always trust the certificate.
    trust-mail_01.jpg#asset:553The always trust option
    .
  3. Click Connect.


Trust the Certificate in iOS on an iPhone or iPad

"Cannot Verify Server Identity. The identity of "mail.example.com" cannot be verified by Mail. Review the certificate details to continue" If you're receiving this or a similar error on your iOS device, follow these steps: 

  1. When you get the error message, tap Details.ios-certificate-error.jpg#asset:542
  2. Tap Trust in the top right corner.

ios-certificate-trust.jpg#asset:543

If the Trust Button is missing or greyed out, continue to the steps below:


Option 1: Add an SMTP Server for OUTGOING email: server210.whitelabelserver.nl

  1. Navigate to Settings, then select Accounts and Passwords.
  2. Select your email account.
  3. Select SMTP (Outgoing Mail Server) on the bottom.
  4. At the bottom select Add server
  5. Is server210.whitelabelserver.nl NOT visible in the outgoing server list (SMTP), than continue with next step 6 to add it. 
    Do you see server210.whitelabelserver.nl already, than goto Option 3 directly.
  6. Enter the hostname server210.whitelabelserver.nl
  7. Enter the username (your full email address)
  8. Enter the password (for the email address in question)
  9. Press Done in the upper right corner.

Option 2: Change Host Name from INCOMING mail to: server210.whitelabelserver.nl 

  1. Navigate to Settings, then select Accounts and Passwords.
  2. Select your email account.
  3. Go to IMAP (Incoming Mail Server).
  4. Change hostname to: server210.whitelabelserver.nl
  5. Press Done in the upper right corner.
  6. Restart mail

Option 3: Turn off SSL for OUTGOING email, change to Port 143 (optional), and verify if email can be sent.

  1. Navigate to Settings, then select Accounts and Passwords.
  2. Select your email account.
  3. Select Advanced at bottom.
  4. Toggle Use SSL off, change the Server Port to 143 (optional).
  5. Press Done in the upper right corner.

To finish the reset, restart the email client and turn SSL back on.

  1. Double click the Home button and swipe up. This will close your email client.
  2. Refer to steps 1 through 3 above to navigate to your Outgoing Server settings.
  3. Toggle the Use SSL option on.
  4. Press Done in the upper right corner.


Reinstall the Certificate in Outlook

If you are connecting to our VPS with Outlook and getting the SSL error follow, these steps to make your computer trust the certificate.

  1. Click the View Certificate button.The View Certificate button.
  2. Click Install Certificate
  3. Next you will see the import wizard. Leave current user selected and click next.The certificate import wizard
  4. Choose "Automatically select the certificate store based on the type of certificate"The certificate store selection
  5. Click Finish.The finish page.
  6. Click Yes to continue connecting.The yes button.